TERMS AND CONDITIONS

1. The quotation is purely for professional chauffeuring services. Any out of scope services, such as courier of packages, transportation of goods, will not be included in the contract. Roset will not take any responsibilities for any lost or damage packages or goods.
2. Rate quoted includes hire of vehicle, services of chauffeur, insurance, maintenance, fuel costs, ERP charges and unlimited mileage.
3. Roset Limousine Services Pte Ltd shall not be liable to the client/passenger for any loss, cost or damages of any kind resulting from the use of the services.
4. Roset Limousine reserves our rights to turn down any transfer request if the excess baggage, furniture, luggage or equipment is in breach of our safety standard.
5. Rate quoted does not include the entry to Sentosa Island. Any entrance fees/admission fees will be borne by the client/passenger.
6. Minimum commitment will be 03 hours for disposal services.
7. Any arrival & departure service to/from Seletar Airport / CIP Complex (JetQuay Terminal), VIP Complex and Changi Animal and Plant Quarantine Station (CAPQ) will be charged at a minimum of 03 hours disposal services.
8. Any arrival & departure service to/from Railway Station / Ferry & Cruise Terminal will be charged as one- way transfer rate. Allowable waiting time is 60mins and 20mins for arrival and departure service respectively, from the requested pickup time.
9. For disposal (hourly)/ transfer service from 2300hrs to 0700hrs, a midnight surcharge of S$15.00 per hour/transfer is applicable for all vehicle's types.
10. For arrival/departure/transfer request, it is limited to one pick-up location and one drop-off point only. Any additional pick-up/drop off point will be charged as additional 01-way transfer.
11. A Holiday Surcharge of additional 20% will be applicable for any service request which takes place on the official Singapore public holiday.
12. The maximum waiting time for airport arrival transfer is 60 minutes from the flight landed time for all types of vehicles. After which, driver will be dismissed and charged as "No Show".
13. The interval for the disposal/transfer services must be more than 3 hours between the completion time of the first assignment and the commencement time of the later assignment. Otherwise, Roset will continue to charge for the interval period as a standby time.
14. A 100% cancellation charge will be applied to any changes or cancellations made less than 12 hours prior to the scheduled pick up time.
15. If a customer fails to show at the designated pick up location a "No show" fee equal to the cost of the trip plus appropriate vehicle gratuity, applicable waiting time and all other out of pocket costs will be charged to that customer.
16. If a customer cannot locate the driver, Roset Limousine Services Pte Ltd must be called through operations hotline +65 6844 6226 to avoid being charged for a "No show".
17. Booking of chauffeur services can be done via email reservations@rosetlimo.com or via Roset 24 hours reservations hotline +65-68445225 or +65-68446226.
18. Regulations from Singapore Land Transport Authority, for safety reasons, all vehicles in Singapore must have booster seats or child restraints for passengers below 1.35m in height. Any request for child seat / booster seat will be charged at S$15.00 per unit.
19. Smoking, eating and drinking (unless arranged by Roset) inside the vehicle is prohibited. Passengers may be requested to disembark if they fail to comply. Charges will apply.
20. An additional surcharge of S$150.00 for sanitizing the vehicle will be applicable in the event any passengers soiled (e.g. vomit, water spill in the vehicle etc.) the vehicle.
21. All reservations will be subjected to the availability of vehicles.
22. All services will be limited to Singapore use ONLY. Quotation can be provided for Malaysia usage on a case by case basis.
23. The above-mentioned rates will not be applicable during black-out period like Singapore Formula One, Singapore Airshow and other events which will be advised prior to the event.
24. The above-mentioned rates are subjected to change without prior notice.
25. All rates quoted will be subjected to the prevailing GST.
26. The client / passenger agrees and consents to Roset Limousine Services Pte Ltd and our related entities, affiliates, subsidiaries, as well as our respective representatives and/or agents to use any obtained personal data (Name, Residential Address, Contact Number, Credit Card Details and Email IDs etc) for, but not limited to, satisfactory delivery and fulfilment of the mentioned services, updating of product information and pricing and any others official announcement.